Privacy Policy

Who we are

Floor Fitter Wales is a trading name of Floor Fitters South Wales Limited (company number 13711856).

Unit 9, Maritime Estate, Pontypridd, CF37 1NY
Email: enquiries@floorfitterwales.com
Telephone: 07506 751710

We are the data controller for information collected through this website.

What we collect

• Information you give us. When you complete our enquiry form we collect your name, telephone number, email address, address and postcode, and the details you provide about your job — the type of flooring, whether you already have it, when you would like to start, your budget, how you would like us to get in touch, how you found us, and anything you write in the message box.
• Information collected automatically. If you agree to analytics cookies, basic technical and usage data such as which pages you visit. See our Cookie Notice. If you decline, no analytics data is collected.

How we use your data, and our lawful basis

• To respond to your enquiry and provide a quotation or arrange your job.
  Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in responding to enquiries.
• To improve this website and our services, using aggregated analytics.
  Lawful basis: your consent.

We do not use your data for automated decision-making, and we do not sell it to third parties.

Who we share it with

We only share data with service providers who help us run this website and our business:

• Website hosting: Vercel Inc.
• Enquiry email delivery: Resend
• Analytics: Google Analytics — only if you have accepted analytics cookies

These providers process data on our behalf under appropriate safeguards.

How long we keep it

We keep enquiry data only as long as needed to deal with your enquiry and for a reasonable period afterwards, typically up to 24 months, and then delete it. Where we go on to carry out work for you, we keep the records we are required to keep for tax and accounting purposes.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict our use of your personal data, and to object to processing or withdraw your consent. To exercise any of these rights, email enquiries@floorfitterwales.com.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date above.